Design and Evaluation Challenges of Conversational Agents in Health Care and Well-being: Selective Review Study

• Main Authors: Ahmet Baki Kocaballi (Author), Emre Sezgin (Author), Leigh Clark (Author), John M Carroll (Author), Yungui Huang (Author), Jina Huh-Yoo (Author), Junhan Kim (Author), Rafal Kocielnik (Author), Yi-Chieh Lee (Author), Lena Mamykina (Author), Elliot G Mitchell (Author), Robert J Moore (Author), Prasanth Murali (Author), Elizabeth D Mynatt (Author), Sun Young Park (Author), Alessandro Pasta (Author), Deborah Richards (Author), Lucas M Silva (Author), Diva Smriti (Author), Brendan Spillane (Author), Zhan Zhang (Author), Tamara Zubatiy (Author)
• Format: Book
• Published: JMIR Publications, 2022-11-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

BackgroundHealth care and well-being are 2 main interconnected application areas of conversational agents (CAs). There is a significant increase in research, development, and commercial implementations in this area. In parallel to the increasing interest, new challenges in designing and evaluating C...