ANALYSIS OF SERVICE QUALITY BASED ON PATIENT'S ASSESSMENT AND EXPECTATION IN MOTHER AND CHILD HOSPITAL OF SURABAYA

Background: Service quality at Kendangsari Merr Mother and Child Hospital is expected to compete with other private hospitals, especially maternity hospitals. Nevertheless, several months after its opening, the hospital received a few complaints from its patients. Aims: This study analyzed patient s...

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Bibliographic Details
Main Author: Andini Yulina Pramono (Author)
Format: Book
Published: Universitas Airlangga, 2019-12-01T00:00:00Z.
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3rd Floor Main Library

Holdings details from 3rd Floor Main Library
Call Number: A1234.567
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