How physicians make sense of their experience of being involved in hospital users' complaints and the associated mediation

Abstract Background The growing interest in hospital users' complaints appears to be consistent with recent changes in health care, which considers the patient's voice a valuable information source to improve health care. Based on the assumption that the clinicians' lived experience i...

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Bibliographic Details
Main Authors: Béatrice Schaad (Author), Céline Bourquin (Author), Francesco Panese (Author), Friedrich Stiefel (Author)
Format: Book
Published: BMC, 2019-01-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
Copy 1 Available