Effects of internal service quality on nurses' job satisfaction, commitment and performance: Mediating role of employee well‐being

• 主要な著者: Muhammad Ibrahim Abdullah (著者), Dechun Huang (著者), Muddassar Sarfraz (著者), Larisa Ivascu (著者), Amir Riaz (著者)
• フォーマット: 図書
• 出版事項: Wiley, 2021-03-01T00:00:00Z.
• 主題: article
• オンライン･アクセス: Connect to this object online.

Abstract Aim The attitudes and behaviours of nursing staff are critical to determine patients' satisfaction and to have a competitive advantage for any healthcare organization. This study is set to investigate the effects of internal service quality (ISQ) on nurses' job satisfaction, emplo...