Engaging patients in balanced scorecard evaluation - An implication at Palestinian hospitals and recommendations for policy makers

• Main Authors: Faten Amer (Author), Haroun Neiroukh (Author), Saad Abuzahra (Author), Yazan AlHabil (Author), Mufeeda Afifi (Author), Duha Shellah (Author), Imre Boncz (Author), Dóra Endrei (Author)
• Format: Book
• Published: Frontiers Media S.A., 2022-11-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

IntroductionA balanced scorecard (BSC) is a comprehensive performance evaluation (PE) tool. A recent review summarized that a balanced consideration of PE from six perspectives in hospitals must be considered: financial, customer, internal, external, knowledge and growth, and managerial. However, pa...