Exploring the Relationship Between Hospital Service Quality, Patient Trust, and Loyalty From a Service Encounter Perspective in Elderly With Chronic Diseases

• Main Authors: An-Jin Shie (Author), Yung-Fu Huang (Author), Guang-Yu Li (Author), Wen-Yi Lyu (Author), Ming Yang (Author), You-Yu Dai (Author), Zhao-Hui Su (Author), Yenchun Jim Wu (Author)
• Format: Book
• Published: Frontiers Media S.A., 2022-05-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Based on the service encounter perspective, this study combines theoretical foundations for such factors as service quality and the characteristics of the hospital service industry to develop a research model scale to investigate whether the quality of hospital services affects patients' percep...