THE RELATIONSHIP OF HOSPITAL COST, SERVICE QUALITY AND PATIENT SATISFACTION

Abstract Customer satisfaction becomes very important to determine the success of service companies. One way to survive in the healthcare industry today is to create customer satisfaction through improved service quality. Hospital cost is an indicator for patients to utilize health services. This st...

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Bibliographic Details
Main Authors: Riska Arsita (Author), Haerawati Idris (Author)
Format: Book
Published: Faculty of Public Health, Sriwijaya University, 2019-07-01T00:00:00Z.
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3rd Floor Main Library

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