Reflection in practice: How can patient experience feedback trigger staff reflection in hospital acute care settings?

• Main Authors: Jennifer Jones (Author), Julian Bion (Author), Celia Brown (Author), Janet Willars (Author), Olivia Brookes (Author), Carolyn Tarrant (Author), the PEARL collaboration (Author)
• Format: Book
• Published: Wiley, 2020-04-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background Patient and staff experiences provide important insights into care quality, but health systems have difficulty using these data to improve care. Little attention has been paid to understanding how patient experience feedback can act as a prompt to reflection in practice in the cl...