Investing in the Bottom Line: The Value Case for Improving Human Experience in Healthcare

• Autores principales: Jason Wolf (Autor), Vishal Bhalla (Autor), Brian Carlson (Autor), Jennifer Carron (Autor), Lanie Dixon (Autor), Julie Oehlert (Autor), Brant Oliver (Autor)
• Formato: Libro
• Publicado: The Beryl Institute, 2024-04-01T00:00:00Z.
• Materias: article
• Acceso en línea: Connect to this object online.

Investment in human experience is imperative for healthcare organizations. It is a strategic focus that can lead to great benefits. Those that overlook experience, seeing it as "simply" about satisfaction or survey data, do so at great cost to their organization, team members, and most imp...