How to change organisational culture: Action research in a South African public sector primary care facility
Background: Organisational culture is a key factor in both patient and staff experience of the healthcare services. Patient satisfaction, staff engagement and performance are related to this experience. The department of health in the Western Cape espouses a values-based culture characterised by car...
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| Main Authors: | , , |
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| Format: | Book |
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AOSIS,
2016-08-01T00:00:00Z.
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