Quality management in tourism: Illusion or opportunity?
This review article seeks to answer the question of whether one can define a minimal and required set of criteria (dimensions, indicators) to measure the quality of tourism services. The selected metrics should fulfil the expectations of all actors in the tourism industry, primarily the management,...
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| Main Authors: | , |
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| Format: | Book |
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University Educons, Faculty of Sports and Tourism, Novi Sad,
2013-01-01T00:00:00Z.
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| Subjects: | |
| Online Access: | Connect to this object online. |
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Internet
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| Call Number: |
A1234.567 |
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| Copy 1 | Available |