Quality management in tourism: Illusion or opportunity?

• Asıl Yazarlar: Bizjak Boštjan (Yazar), Holodkov Vladimir (Yazar)
• Materyal Türü: Kitap
• Baskı/Yayın Bilgisi: University Educons, Faculty of Sports and Tourism, Novi Sad, 2013-01-01T00:00:00Z.
• Konular: article
• Online Erişim: Connect to this object online.

This review article seeks to answer the question of whether one can define a minimal and required set of criteria (dimensions, indicators) to measure the quality of tourism services. The selected metrics should fulfil the expectations of all actors in the tourism industry, primarily the management,...