Questioning the Yelp Effect: Mixed Methods Analysis of Web-Based Reviews of Urgent Cares

• Main Authors: Dian Hu (Author), Cindy Meng-Hsin Liu (Author), Rana Hamdy (Author), Michael Cziner (Author), Melody Fung (Author), Samuel Dobbs (Author), Laura Rogers (Author), Monique Mitchell Turner (Author), David André Broniatowski (Author)
• Format: Book
• Published: JMIR Publications, 2021-10-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

BackgroundProviders of on-demand care, such as those in urgent care centers, may prescribe antibiotics unnecessarily because they fear receiving negative reviews on web-based platforms from unsatisfied patients-the so-called Yelp effect. This effect is hypothesized to be a significant driver of inap...