Using a human-centered, mixed methods approach to understand the patient waiting experience and its impact on medically underserved populations
Abstract Purpose To use a mixed methods approach to investigate the patient waiting experience for a medically underserved population at an outpatient surgical clinic. Methods We used lean methodology to perform 96 time-tracked observations of the patient journey in clinic, documenting the duration...
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| Main Authors: | , , , , , |
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| Format: | Book |
| Published: |
BMC,
2022-11-01T00:00:00Z.
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| Subjects: | |
| Online Access: | Connect to this object online. |
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Internet
Connect to this object online.3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |