Client satisfaction from the perspective of responsiveness: strategy for analysis of universal systems?
Objective: to analyze patient satisfaction in a Family Health Unit (FHU) of a municipality in the interior of São Paulo, Brazil, from the perspective of responsiveness. Method: this was a qualitative study with 41 patients of families who used the FHU at least once in the last six months. A semi-st...
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| Main Authors: | , , , |
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| Format: | Book |
| Published: |
Universidade de São Paulo,
2016-01-01T00:00:00Z.
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| Online Access: | Connect to this object online. |
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