Creating and sustaining a culture of accountability for patient experience

Improving the quality of the patient experience has become an imperative for healthcare organizations. Value-based payment models include patient perception data, and a negative experience can impact an organization's finances. Sustainable improvement requires more than quick-fix cosmetic enhan...

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Bibliographic Details
Main Authors: Denise Kennedy (Author), Roshanak Didehban (Author), John Fasolino (Author)
Format: Book
Published: The Beryl Institute, 2014-11-01T00:00:00Z.
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3rd Floor Main Library

Holdings details from 3rd Floor Main Library
Call Number: A1234.567
Copy 1 Available