Creating and sustaining a culture of accountability for patient experience
Improving the quality of the patient experience has become an imperative for healthcare organizations. Value-based payment models include patient perception data, and a negative experience can impact an organization's finances. Sustainable improvement requires more than quick-fix cosmetic enhan...
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| Main Authors: | , , |
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| Format: | Book |
| Published: |
The Beryl Institute,
2014-11-01T00:00:00Z.
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