QUALIDADE NO ATENDIMENTO COMO FATOR DE COMPETITIVIDADE: ESTUDO REALIZADO EM UMA MICROEMPRESA FAMILIAR DO RAMO DE CONFECÇÕES DE LUPIONÓPOLIS-PR

With a constantly changing market, and increasingly competitive, to keep the family microenterprises need to achieve excellence in service, as compete with large organizations, a differential is to offer quality service, in order to retain the customers and still stand out from competitors. So this...

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Bibliographic Details
Main Authors: Thais Rubia Ferreira Lepre (Author), Érica Aparecida do Nascimento Crão (Author), Sandra Severiano Moreira (Author)
Format: Book
Published: Universidade do Oeste Paulista, 2016-06-01T00:00:00Z.
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3rd Floor Main Library

Holdings details from 3rd Floor Main Library
Call Number: A1234.567
Copy 1 Available