Patient Satisfaction Surveys in the Outpatient Clinic Setting: The Variability of Response With Positively or Negatively Toned Questions
The purpose of this study was to determine whether a patient satisfaction survey in the outpatient clinic setting using questions with either a positive or negative tone would produce consistent responses. This was a prospective study using a 20-question paper survey delivered to medical students wh...
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| Main Authors: | , , , , |
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| Format: | Book |
| Published: |
SAGE Publishing,
2019-09-01T00:00:00Z.
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| Online Access: | Connect to this object online. |
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