Utility of a Telephone Triage Hotline in Response to the COVID-19 Pandemic: Longitudinal Observational Study

• Main Authors: Benjamin A Y Cher (Author), Eric A Wilson (Author), Alexa M Pinsky (Author), Ryan F Townshend (Author), Ann V Wolski (Author), Michael Broderick (Author), Allison M Milen (Author), Audrey Lau (Author), Amrit Singh (Author), Sandro K Cinti (Author), Carl G Engelke (Author), Anjan K Saha (Author)
• Format: Book
• Published: JMIR Publications, 2021-11-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

BackgroundDuring the initial months of the COVID-19 pandemic, rapidly rising disease prevalence in the United States created a demand for patient-facing information exchanges that addressed questions and concerns about the disease. One approach to managing increased patient volumes during a pandemic...