Telephone triage utilization among patients with limited English proficiency

• Main Authors: Jane W. Njeru (Author), Swathi Damodaran (Author), Frederick North (Author), Debra J. Jacobson (Author), Patrick M. Wilson (Author), Jennifer L. St Sauver (Author), Carmen Radecki Breitkopf (Author), Mark L. Wieland (Author)
• Format: Book
• Published: BMC, 2017-11-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background Communication between patients with limited English proficiency (LEP) and telephone triage services has not been previously explored. The purpose of this study was to determine the utilization characteristics of a primary care triage call center by patients with LEP. Methods This...