Improve the Design and Implementation of Metrics From the Perspective of Complexity Science; Comment on "Gaming New Zealand's Emergency Department Target: How and Why Did It Vary Over Time and Between Organisations?"
From the perspective of complexity science, this commentary addresses Tenbensel and colleagues' study, which reveals varied gaming behaviours to meet the New Zealand Emergency Department (ED) metric. Seven complexity-informed principles previously published in this Journal are applied to formul...
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Kerman University of Medical Sciences,
2021-05-01T00:00:00Z.
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