User feedback on the NHS test & Trace Service during COVID-19: The use of machine learning to analyse free-text data from 37,914 England adults

Objectives: The UK government's approach to the pandemic relies on a test, trace and isolate strategy, mainly implemented via the digital NHS Test & Trace Service. Feedback on user experience is central to the successful development of public-facing Services. As the situation dynamically ch...

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Main Authors: P. Bondaronek (Author), T. Papakonstantinou (Author), C. Stefanidou (Author), T. Chadborn (Author)
Format: Book
Published: Elsevier, 2023-12-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
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