Investigation and cause analysis of out-patient experience based on brand recognition model (基于品牌认知模型的门诊就诊患者体验调查与原因分析)

• Autors principals: WAN Meifeng (万美凤) (Autor), ZHU Hengmei (朱恒美) (Autor), FANG Shuheng (房树恒) (Autor), ZHANG Yanli (张延丽) (Autor)
• Format: Llibre
• Publicat: Association of Integrative Nursing, 2023-06-01T00:00:00Z.
• Matèries: article
• Accés en línia: Connect to this object online.

Objective By studying the relationship between outpatient experience and satisfaction, loyalty, and recommendation, find out the current factors affecting the medical experience of outpatient, and improve the overall service quality of the hospital. Methods Using indicators of Outpatient Experience...