Harnessing the power of language to enhance patient experience of the NHS complaint journey in Northern Ireland: a mixed-methods study
Background Good communication is consistently recognised as essential for effective complaint handling, while failures in communication correlate with risk of escalation. Nonetheless, communication in National Health Service complaint handling remains underexamined. Objectives To examine complainant...
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| Main Authors: | , , , |
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| Format: | Book |
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NIHR Journals Library,
2024-09-01T00:00:00Z.
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