Harnessing the power of language to enhance patient experience of the NHS complaint journey in Northern Ireland: a mixed-methods study

• Главные авторы: Catrin S Rhys (Автор), Bethan Benwell (Автор), Maria Erofeeva (Автор), Richard Simmons (Автор)
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• Опубликовано: NIHR Journals Library, 2024-09-01T00:00:00Z.
• Предметы: article
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Background Good communication is consistently recognised as essential for effective complaint handling, while failures in communication correlate with risk of escalation. Nonetheless, communication in National Health Service complaint handling remains underexamined. Objectives To examine complainant...