Harnessing the power of language to enhance patient experience of the NHS complaint journey in Northern Ireland: a mixed-methods study

• Asıl Yazarlar: Catrin S Rhys (Yazar), Bethan Benwell (Yazar), Maria Erofeeva (Yazar), Richard Simmons (Yazar)
• Materyal Türü: Kitap
• Baskı/Yayın Bilgisi: NIHR Journals Library, 2024-09-01T00:00:00Z.
• Konular: article
• Online Erişim: Connect to this object online.

Background Good communication is consistently recognised as essential for effective complaint handling, while failures in communication correlate with risk of escalation. Nonetheless, communication in National Health Service complaint handling remains underexamined. Objectives To examine complainant...