Quality management: reduction of waiting time and efficiency enhancement in an ENT-university outpatients' department

• Main Authors: Helbig Matthias (Author), Helbig Silke (Author), Kahla-Witzsch Heike A (Author), May Angelika (Author)
• Format: Book
• Published: BMC, 2009-01-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

<p>Abstract</p> <p>Background</p> <p>Public health systems are confronted with constantly rising costs. Furthermore, diagnostic as well as treatment services become more and more specialized. These are the reasons for an interdisciplinary project on the one hand aiming...