Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters

• Hauptverfasser: Chang Ching-Sheng (Verfasst von), Chen Su-Yueh (Verfasst von), Lan Yi-Ting (Verfasst von)
• Format: Buch
• Veröffentlicht: BMC, 2013-01-01T00:00:00Z.
• Schlagworte: article
• Online-Zugang: Connect to this object online.

<p>Abstract</p> <p>Background</p> <p>Interaction between service provider and customer is the primary core of service businesses of different natures, and the influence of trust on service quality and customer satisfaction could not be ignored in interpersonal-based ser...