Improving outpatient satisfaction by extending expected waiting time

Abstract Background Long waiting times result in low satisfaction. Although several methods are used to shorten the actual waiting time (AWT) in large hospitals of China, the outpatients still have a long actual waiting time. This study aimed to explore whether satisfaction could be improved by exte...

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Prif Awduron: Wei-Min Ma (Awdur), Hui Zhang (Awdur), Neng-Li Wang (Awdur)
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Cyhoeddwyd: BMC, 2019-08-01T00:00:00Z.
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3rd Floor Main Library

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