Improving outpatient satisfaction by extending expected waiting time
Abstract Background Long waiting times result in low satisfaction. Although several methods are used to shorten the actual waiting time (AWT) in large hospitals of China, the outpatients still have a long actual waiting time. This study aimed to explore whether satisfaction could be improved by exte...
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| Main Authors: | , , |
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| Format: | Book |
| Published: |
BMC,
2019-08-01T00:00:00Z.
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| Call Number: |
A1234.567 |
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| Copy 1 | Available |