Conversational Agents in Health Care: Expert Interviews to Inform the Definition, Classification, and Conceptual Framework

• Main Authors: Laura Martinengo (Author), Xiaowen Lin (Author), Ahmad Ishqi Jabir (Author), Tobias Kowatsch (Author), Rifat Atun (Author), Josip Car (Author), Lorainne Tudor Car (Author)
• Format: Book
• Published: JMIR Publications, 2023-11-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

BackgroundConversational agents (CAs), or chatbots, are computer programs that simulate conversations with humans. The use of CAs in health care settings is recent and rapidly increasing, which often translates to poor reporting of the CA development and evaluation processes and unreliable research...