User's demands to an emergency service and their welcoming in the health system Demandas de los usuarios a un servicio de emergencia y la recepción por el sistema de salud Demandas de usuários a um serviço de pronto atendimento e seu acolhimento ao sistema de saúde

• Hoofdauteurs: Giselda Quintana Marques (Auteur), Maria Alice Dias da Silva Lima (Auteur)
• Formaat: Boek
• Gepubliceerd in: Universidade de São Paulo, 2007-02-01T00:00:00Z.
• Onderwerpen: article
• Online toegang: Connect to this object online.

This study aims to identify and analyze users' demands to emergency services, as well as to examine the work organization to welcome them in the health system. We carried out a case study with a qualitative approach. Data were collected through free observation by time sampling. Observation foc...