Tracking and Profiling Repeated Users Over Time in Text-Based Counseling: Longitudinal Observational Study With Hierarchical Clustering

• Main Authors: Yucan Xu (Author), Christian Shaunlyn Chan (Author), Evangeline Chan (Author), Junyou Chen (Author), Florence Cheung (Author), Zhongzhi Xu (Author), Joyce Liu (Author), Paul Siu Fai Yip (Author)
• Format: Book
• Published: JMIR Publications, 2024-05-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

BackgroundDue to their accessibility and anonymity, web-based counseling services are expanding at an unprecedented rate. One of the most prominent challenges such services face is repeated users, who represent a small fraction of total users but consume significant resources by continually returnin...