Harvesting the wisdom of the crowd: using online ratings to explore care experiences in regions

• Main Authors: Roy J P Hendrikx (Author), Marieke D Spreeuwenberg (Author), Hanneke W Drewes (Author), Jeroen N Struijs (Author), Dirk Ruwaard (Author), Caroline A Baan (Author)
• Format: Book
• Published: BMC, 2018-10-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background Regional population health management (PHM) initiatives need an understanding of regional patient experiences to improve their services. Websites that gather patient ratings have become common and could be a helpful tool in this effort. Therefore, this study explores whether unso...