Understanding patient satisfaction and loyalty in public and private primary health care

Background: The quality of health centers, patient satisfaction, and loyalty are three key factors that enable health care providers to improve their services and cost-effectiveness. This study, therefore, aims to determine patient satisfaction and loyalty in public and private primary health care c...

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Main Authors: Febri Endra Budi Setyawan (Author), Stefanus Supriyanto (Author), Ernawaty (Author), Retno Lestari (Author)
Format: Book
Published: SAGE Publishing, 2020-07-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
Copy 1 Available