The potential of alternatives to face-to-face consultation in general practice, and the impact on different patient groups: a mixed-methods case study

• Main Authors: Helen Atherton (Author), Heather Brant (Author), Sue Ziebland (Author), Annemieke Bikker (Author), John Campbell (Author), Andy Gibson (Author), Brian McKinstry (Author), Tania Porqueddu (Author), Chris Salisbury (Author)
• Format: Book
• Published: National Institute for Health Research, 2018-06-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Background: There is international interest in the potential role of different forms of communication technology to provide an alternative to face-to-face consultations in health care. There has been considerable rhetoric about the need for general practices to offer consultations by telephone, e-ma...