The Effects of Health Care Chatbot Personas With Different Social Roles on the Client-Chatbot Bond and Usage Intentions: Development of a Design Codebook and Web-Based Study

• Main Authors: Marcia Nißen (Author), Dominik Rüegger (Author), Mirjam Stieger (Author), Christoph Flückiger (Author), Mathias Allemand (Author), Florian v Wangenheim (Author), Tobias Kowatsch (Author)
• Format: Book
• Published: JMIR Publications, 2022-04-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

BackgroundThe working alliance refers to an important relationship quality between health professionals and clients that robustly links to treatment success. Recent research shows that clients can develop an affective bond with chatbots. However, few research studies have investigated whether this p...