What do patients really want? An in-depth examination of patient experience in four Australian hospitals

• Main Authors: F. Rapport (Author), P. Hibbert (Author), M. Baysari (Author), J. C. Long (Author), R. Seah (Author), W. Y. Zheng (Author), C. Jones (Author), K. Preece (Author), J. Braithwaite (Author)
• Format: Book
• Published: BMC, 2019-01-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background Patient satisfaction is an important outcome measure guiding quality improvement in the healthcare setting while the patient-centred care movement places increasing importance on patient engagement in clinical decision-making. However, the concept of patient satisfaction is not c...