Impact of NHS 111 Online on the NHS 111 telephone service and urgent care system: a mixed-methods study

• Main Authors: Janette Turner (Author), Emma Knowles (Author), Rebecca Simpson (Author), Fiona Sampson (Author), Simon Dixon (Author), Jaqui Long (Author), Helen Bell-Gorrod (Author), Richard Jacques (Author), Joanne Coster (Author), Hui Yang (Author), Jon Nicholl (Author), Peter Bath (Author), Daniel Fall (Author)
• Format: Book
• Published: National Institute for Health Research, 2021-11-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Background: The NHS emergency and urgent care system is under pressure as demand for services increases each year. NHS 111 is a telephone triage service designed to provide advice and signposting to appropriate services for people with urgent health-care problems. A new service, NHS 111 Online, has...