Key strategies to improve systems for managing patient complaints within health facilities - what can we learn from the existing literature?
Background: Information from patient complaints - a widely accepted measure of patient satisfaction with services - can inform improvements in service quality, and contribute towards overall health systems performance. While analyses of data from patient complaints received much emphasis, there is l...
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| Materiálatiipa: | Girji |
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Taylor & Francis Group,
2018-01-01T00:00:00Z.
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