Eliciting the Functional Processes of Apologizing for Errors in Health Care

This article has been awarded GQNR's Best Paper Award for the 2017 Volume The purpose of this article was to analyze the concept development of apology in the context of errors in health care, the administrative response, policy and format/process of the subsequent apology. Using pragmatic util...

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Autores principales: Marie M. Prothero (Autor), Janice M. Morse (Autor)
Formato: Libro
Publicado: SAGE Publishing, 2017-03-01T00:00:00Z.
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