Factors that Affect Depression and Anxiety in Service and Sales Workers Who Interact With Angry Clients

Introduction: We evaluated depression and anxiety in service and sales workers from Korea who interacted with angry clients to identify factors that mediated and moderated depression and anxiety in these workers. Methods: This was a secondary analysis of data from the fifth Korean Working Conditions...

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Main Authors: Jungsun Park (Author), Yangho Kim (Author)
Format: Book
Published: Elsevier, 2021-06-01T00:00:00Z.
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