Complaints handling in hospitals: an empirical study of discrepancies between patients' expectations and their experiences
<p>Abstract</p> <p>Background</p> <p>Many patients are dissatisfied with the way in which their complaints about health care are dealt with. This study tested the assumption that this dissatisfaction consists - in part at least - of unmet expectations.</p> <p&g...
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Formato: | Livro |
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BMC,
2008-09-01T00:00:00Z.
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A1234.567 |
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Cód. Barras: 1 | Disponível |