Complaints handling in hospitals: an empirical study of discrepancies between patients' expectations and their experiences
<p>Abstract</p> <p>Background</p> <p>Many patients are dissatisfied with the way in which their complaints about health care are dealt with. This study tested the assumption that this dissatisfaction consists - in part at least - of unmet expectations.</p> <p&g...
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| Main Authors: | , , |
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| Format: | Book |
| Published: |
BMC,
2008-09-01T00:00:00Z.
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| Online Access: | Connect to this object online. |
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Internet
Connect to this object online.3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |