The consumer quality index (CQ-index) in an accident and emergency department: development and first evaluation

<p>Abstract</p> <p>Background</p> <p>Assessment of patients' views are essential to provide a patient-centred health service and to evaluating quality of care. As no standardized and validated system for measuring patients' experiences in accident and emergenc...

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Main Authors: Bos Nanne (Author), Sturms Leontien M (Author), Schrijvers Augustinus JP (Author), van Stel Henk F (Author)
Format: Book
Published: BMC, 2012-08-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
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