Trabalho em centrais de atendimento a clientes: velhos modelos em novo contexto?

• Hoofdauteurs: Laerte Sznelwar (Auteur), Júlia Abrahão (Auteur)
• Formaat: Boek
• Gepubliceerd in: Universidade do Porto, 2012-12-01T00:00:00Z.
• Onderwerpen: article
• Online toegang: Connect to this object online.

This paper proposes a reflection on work in call centers given the proposals presented by the anthropotechnological approach. The issues addressed relate to researches conducted especially in the 1990s and 2000s in different companies located in Brazil, where health problems, such as RSI / WMSD, tog...