Identification and Classification of Desirable Web-Based Services from the Perspective of Website Users of Iran's Hospitals Based on Kano Model of Customer Satisfaction

Background and Aim: A hospital website is an appropriate system for exchanging information and connecting patients, hospitals and medical staff. The purpose of this study was to identify and classify desirable web-based services in websites of Iranchr('39')s hospitals based on Kano's...

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Main Authors: Zahra Mohammadzadeh (Author), Hamid Reza Saeidnia (Author), Ali Ghorbi (Author)
Format: Book
Published: Tehran University of Medical Sciences, 2020-07-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
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