Identification and Classification of Desirable Web-Based Services from the Perspective of Website Users of Iran's Hospitals Based on Kano Model of Customer Satisfaction
Background and Aim: A hospital website is an appropriate system for exchanging information and connecting patients, hospitals and medical staff. The purpose of this study was to identify and classify desirable web-based services in websites of Iranchr('39')s hospitals based on Kano's...
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| Main Authors: | , , |
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| Format: | Book |
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Tehran University of Medical Sciences,
2020-07-01T00:00:00Z.
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