Process selection methodology for service management in SME

• Autori principali: Juan Luis Rubio Sánchez (Autore), Concepción Burgos García (Autore)
• Natura: Libro
• Pubblicazione: Centro de Estudios Financieros, 2017-09-01T00:00:00Z.
• Soggetti: article
• Accesso online: Connect to this object online.

It is a fact that more and more companies operations lay in information and communication technologies (ICT). Traditional management models need to be adapted to this new reality. That is why some initiatives are emerging (COBIT [control objectives for information and related technology], CMMI [capa...