Process selection methodology for service management in SME

It is a fact that more and more companies operations lay in information and communication technologies (ICT). Traditional management models need to be adapted to this new reality. That is why some initiatives are emerging (COBIT [control objectives for information and related technology], CMMI [capa...

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Bibliographic Details
Main Authors: Juan Luis Rubio Sánchez (Author), Concepción Burgos García (Author)
Format: Book
Published: Centro de Estudios Financieros, 2017-09-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
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