Servicescapes in Healthcare: A qualitative study on the elderly's perception of an aged care facility

Objective: The paper aims to understand how the elderly perceive the healthcare services of their aged care facilities. This paper explores different dimensions of servicescape elements, which ultimately affect the development of healthcare services.   Design: Both naturalistic observations and in-d...

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Bibliographic Details
Main Authors: Ngoc Cindy Pham (Author), Huan Henry Pham (Author), Tofazzal Hossain (Author), Yuanqing Li (Author)
Format: Book
Published: ACHSM, 2020-03-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
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