Interventions that improve patient experience evidenced by raising HCAHPS and CG-CAHPS Scores: A narrative literature review

Hospital administrators and researchers often use large, standardized surveys that examine patient satisfaction to evaluate whether interventions improve patient experience. To summarize the breadth of these interventions and how large, standardized surveys are used to evaluate them, a multidiscipli...

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Main Authors: Heather Hurwitz (Author), MaryBeth Mercer (Author), Susannah Rose (Author)
Format: Book
Published: The Beryl Institute, 2023-04-01T00:00:00Z.
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3rd Floor Main Library

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