Impact of Patient-Clinical Team Secure Messaging on Communication Patterns and Patient Experience: Randomized Encouragement Design Trial

• Main Authors: Shimada, Stephanie L (Author), Zocchi, Mark S (Author), Hogan, Timothy P (Author), Kertesz, Stefan G (Author), Rotondi, Armando J (Author), Butler, Jorie M (Author), Knight, Sara J (Author), DeLaughter, Kathryn (Author), Kleinberg, Felicia (Author), Nicklas, Jeff (Author), Nazi, Kim M (Author), Houston, Thomas K (Author)
• Format: Book
• Published: JMIR Publications, 2020-11-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

BackgroundAlthough secure messaging (SM) between patients and clinical team members is a recommended component of continuous care, uptake by patients remains relatively low. We designed a multicomponent Supported Adoption Program (SAP) to increase SM adoption among patients using the Veterans Health...