Service quality of B&B hotels in Novi Sad

Providing quality service is a priority for service companies. The quality of services being offered to customers is considered to be a means by which hotels obtain a competitive advantage in the market. The aim of this study was to identify the effects of customer satisfaction on their loyalty and...

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Bibliographic Details
Main Author: Ivkov Milan (Author)
Format: Book
Published: University Educons, Faculty of Sports and Tourism, Novi Sad, 2016-01-01T00:00:00Z.
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3rd Floor Main Library

Holdings details from 3rd Floor Main Library
Call Number: A1234.567
Copy 1 Available